Shipping policy

At Vescara, we are committed to providing a smooth, reliable, and transparent shipping experience for our customers in the United States, Italie and the United Kingdom.

Shipping Coverage

We currently ship to the following countries:

  • United States
  • United Kingdom
  • Italy

At this time, we do not offer shipping to other international destinations.

Shipping Costs

  • Free Shipping on all orders to the United States, Italy and United Kingdom.
  • No hidden fees or handling charges.
  • No minimum purchase required.

All applicable taxes (including VAT where required) are handled in accordance with local regulations.

Order Processing Time

  • Order Cut-off Time: 6:00 PM (MST), Monday–Friday
  • Handling Time: 1–3 Business Days (Monday–Friday)

Orders placed after the cut-off time or on weekends/holidays will be processed on the next business day.

Estimated Delivery Time

  • Transit Time: 2–5 Business Days (Monday–Friday)
  • Total Estimated Delivery Time: 3–8 Business Days

Delivery times may vary depending on:

  • Customer location
  • Weather conditions
  • Public holidays
  • Carrier-related delays

Shipping Carriers

We use reliable and trackable shipping services, including:

  • USPS
  • FedEx
  • DHL
  • Royal Mail (UK deliveries)
  • Other trusted local logistics partners

All shipments include a valid tracking number.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with your tracking number.

Please allow 24–48 hours for tracking information to update in the carrier’s system.

Delivery Delays

While we strive to ensure timely delivery, occasional delays may occur due to circumstances beyond our control (e.g., customs processing, weather disruptions, or courier delays).

If your shipment is delayed, please contact us and we will assist you in tracking and resolving the issue.

Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information at checkout.

Vescara is not responsible for delays, lost shipments, or delivery issues caused by incorrect or incomplete addresses provided by the customer.

Customer Service:

Trade name: Vescara

Phone: +33173479241

Email:  info@vescaraonline.com

Address:

1209 Mountain Road Place Northeast ste n
Albuquerque New Mexico 87110
United States