FAQ
1. Where do you ship?
We currently ship to:
- United States
- United Kingdom
- Italy
We do not offer international shipping outside these countries at this time.
2. Do you offer free shipping?
Yes. We offer FREE shipping on all orders within the USA, Italy and UK.
There are no hidden fees or minimum purchase requirements.
3. How long does delivery take?
- Processing Time: 1–3 business days
- Transit Time: 2–5 business days
- Total Estimated Delivery: 3–8 business days
Delivery times may vary due to location, holidays, weather, or carrier delays.
4. How can I track my order?
Once your order ships, you will receive a tracking number by email.
Please allow 24–48 hours for tracking updates to appear.
5. What payment methods do you accept?
We accept secure payments via:
- Visa
- Mastercard
- American Express
- Cartes Bancaires
- PayPal
- Shop Pay
- Apple Pay
All transactions are securely processed.
6. In what currency are prices listed?
All prices are listed in USD ($) unless otherwise stated.
7. Can I return my order?
Yes. We accept returns within 30 days of delivery.
Items must be:
- Unused
- In original packaging
- In original condition
Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
8. When will I receive my refund?
Refunds are processed within 10 business days after approval and issued to the original payment method.
9. What if my item arrives damaged or incorrect?
Please contact us within 48 hours of delivery with photos of the item and packaging.
We will resolve the issue promptly.
Customer Service:
Trade name: Vescara
Phone: +33173479241
Email: info@vescaraonline.com
Address: