Refund policy

At Vescara, we aim to provide a simple and transparent return process to ensure customer satisfaction.

Return & Refund Timeline

• Return Window: 30 days from the date of delivery
• Refund Processing Time: Within 10 business days after return approval and inspection
• Restocking Fee: None
• Return Methods: In-Store (if applicable) or By Mail
• Currency: All refunds are processed in USD ($)

Return Eligibility

To qualify for a return:

• The item must be returned within 30 days of delivery
• The item must be unused, unworn, and in original condition
• The item must be in its original packaging
• Proof of purchase (order confirmation or receipt) must be provided

How to Initiate a Return

1. Email info@vescaraonline.com
2. Provide your order number and reason for return.
3. Our support team will review your request and provide return instructions.

Returns sent without prior authorization may not be accepted.

Return Shipping

• Return shipping is free for all returns. Vescara will provide a prepaid return label upon request. No restocking fees will be charged.

Refund Process

• Once your return is received and inspected, we will notify you regarding approval.
• Approved refunds will be issued within 10 business days.
• Refunds will be processed to the original payment method.
• Depending on your bank or payment provider, additional processing time may apply.

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Contact us within 48 hours of delivery
• Provide clear photos of the item and packaging

A full refund or replacement will be provided after inspection.

Customer Service:

Trade name: Vescara

Phone: +33173479241

Email:  info@vescaraonline.com

Address: